From Conflict to Collaboration

Have you experienced conflict with a client, co-worker, or manager and wished later that you had handled it better?

Conflict arises from differences in positions, needs, values, and perceptions. Regardless of its origins, it is essential for us to take action to resolve potential problems. Conflict itself is not the primary issue. In fact, creating an environment that promotes healthy disagreement enables the exchange of knowledge and ideas and ultimately leads to better decisions and innovation.

How we deal with conflict determines whether we nurture or damage relationships. Conflict resolution skills enable us to set aside personal differences and explore possibilities that benefit both parties. They enable us to move from confrontation to collaboration through a logical conflict resolution strategy.

Upon completing this Core Learning workshop you will:

Understand how to confidently respond to conflict
Adapt your style to suit the situation
Identify behaviors and language that provoke conflict
Respond more effectively to emotions
Develop collaborative communication strategies
Develop and apply an effective conflict resolution process