Engaging a Multi-Generational Client Base

Establishing relationships with clients from every generation is the new reality for all businesses. Companies have an opportunity to forge stronger and deeper relationships with their clients by addressing intergenerational communication, engagement and service issues in a proactive manner. Organizations must work to understand how …

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No Problem – Just Say “You’re Welcome”!

Perhaps you have noticed that when you say “thank-you” for good service at a restaurant or for assistance from a sales clerk or a colleague in your department, the typical response is “no problem” or “no worries”. Although I am certainly glad to hear that …

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Power of networking and referrals – Part two

In my last blog, I began the discussion of the power of referrals. In this issue, I will go deeper into the issue and help you evaluate and leverage your network and improve your own referral strategy. The following data reveals the power of referrals …

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Power of networking and referrals – Part one

Whether you are aware of it or not, you have a reputation. Your reputation has a direct impact on your network and how you are viewed by others – positive, neutral or negative. A poor reputation can weaken or at worst ruin your business and …

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What got you here won’t get you to your goal

Once someone decides what they want to be when they grow up, they go to university, college or a trade school, etc. There they study, work part time and summer jobs to fund their education, make sacrifices like staying home Saturday night and studying for …

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